At Greenvalley Enterprise, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely happy with your purchase, we are here to assist you. Please review our policy below:

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.
• Returns must be initiated on the same day of delivery.
• Perishable items such as fresh fruits and vegetables are only eligible for return if damaged or expired upon delivery.

2. How to Initiate a Return

• Contact our customer support at greenvalley_enterprise@hotmail.com or call us at +91 7800 54009 / +91 7800 53009 on the day of receiving your order.
• Provide your order number, product details, and the reason for the return.
• We will arrange a pick-up or guide you through the return process based on the product and situation.

3. Conditions for Refunds

• Refunds will be processed for items returned in their original condition.
• Once your return is approved, refunds will be credited to your original payment method within 7 working days.

4. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us on the same day of delivery.
• We may request a clear image or video of the damaged/defective product for verification.
• A full refund will be provided, or we may replace the product based on availability.

5. Non-Returnable Items

• Certain items may not be eligible for returns based on the product type. For example:
  • Fresh fruits and vegetables
  • Dairy products
  • Frozen items
• Contact us for more details regarding non-returnable items.

6. Cancellation Policy

• Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at greenvalley_enterprise@hotmail.com or call us at +91 7800 54009 / +91 7800 53009.
• Once shipped, the order cannot be canceled, but you may return the product upon delivery as per our return policy.

7. Contact Us

If you have any questions or need assistance regarding our return and refund process, feel free to reach out to our customer service team:

• Email: greenvalley_enterprise@hotmail.com
• Phone: +91 7800 54009 / +91 7800 53009